General terms explained
Here we will explain to you some of the general terms that Chanz and other casinos are using in the marketing and other communication with players.
When you are playing slots, you normally pay for every round you make. But sometimes Chanz can give you freespins, this means that you are playing for free. Freespins have a pretermined value, that is often the lowest value available for the game, often 0.10-0.20 EUR per spins. All the wins you make from freespins you can usually keep, there is some restrictions though, so always check the terms and conditions or contact our customer service for more info!
We also have bonuses that you can claim as in any other casino. Usually it is a so called “deposit” bonus, which means that you need to make a deposit, and in addition to that we will give you bonus money in top of that. Our welcome bonus gives you 100%, so if you deposit 50 EUR, you will get 50 EUR bonus to that. These bonuses comes with wagering. At Chanz you generally needs to wager the bonus 35 times before you can make a withdrawal. So if you get an bonus of 50 EUR, you need to wager in slots for 1750 EUR before you can make a withdrawal. Usually there is some other terms attached, as maximum bet that you can use and the list of forbidden games during the bonusplay. These are explained in the campaign rules and our customer service is always happy to help if you need more information about wagering.
It is excactly how it sounds: No Deposit needed. This can be freespins or bonus. They can have some wagering restrictions, and also can carry an max cashout.
This is a term, that is used when you deposit money to your own casino account. You can usually deposit via your own bank (Trustly, Euteller, Entercash etc), Visa/Mastercard and different kind of e-wallets. Usually the lowest deposit amount is 10 EUR, but there can be some variation to this depending on the deposit method and country.
Great! You are ready to take some cash home? You usually need to withdraw with the same method and account you used to deposit. Often there is also a minimum withdrawal amount like 20 EUR. There might also be fees attached, normally these apply for e-wallet withdrawals and deposits. When your withdrawal is accepted, you usually get it in your bank within 1 banking day, some times even faster! E-wallet payments are normally instant after approval.
KYC – Know your Customer
Sometimes a casino need to know who you are. They might ask you to send some documentation to prove your identity and payment methods. These can include:
- ID card or passport
- Screenshot of your payment method and deposit.
- Proof of address. Usually this is any invoice that has your name and address in it, and is not older than 3 months
- SOW (Statement of Wealth). This is not as common, but sometimes casinos need to see where your money to gambling is coming from. This is required by anti-money laundering directives within the EU. This can include recent payslips and other proof of income like deposits from other casinos etc.
We have a dedicated document for RTP (Return to player) here.
Always play responsible and never gamble if you cant afford it. Read more here and take our test to check if you might have issues with gambling.
This is excactly as it sounds. You can play with live dealers via your computer/device! You will see the dealer and the game live, and can even chat and interact with the dealers. Usually you can play games like BlackJack, Poker and Roulette.
There are thousands of different kind of slots and games. The most popular providers are companies like NetEnt, Microgaming, Pragmatic, Thunderkick and BTG. Chanz adds new games and providers constantly, and we are sure that you will find your favourite game from our portfolio!
Thats all for now, you can always contact our customer service via the chat widget on the right here at Chanzblog, or via Chanz.com!