KYC – What is it and why it is needed?

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KYC – What is it and why it is needed?

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If you have been part of the online casino community for some time already, you have most likely come across the term “KYC”, which is an abbreviation for Know Your Customer. We understand how confusing or even frustrating it might seem when going through the process for the first time. In this article we wanted to break down the what, why, and how the KYC process works and why exactly it is needed.


What is KYC?

KYC, or Know Your Customer, is a mandatory process that online casinos like have to undertake. It is a policy implemented by regulatory authorities around the world to prevent stuff like identity theft, financial fraud, and money laundering.


Why is KYC necessary?

As an online casino operator like, the player’s safety and security are always our top priorities. KYC helps us ensure that every member of the Chanz community is a genuine person, safeguarding everyone’s gaming experience. This process helps us maintain the integrity of the platform, keeping the bad elements at bay – and we are legally obligated to do these checks in order to meet the requirements of our gambling licenses across different markets.


How is the KYC process performed at

At Chanz we have streamlined our KYC process to make it as smooth as possible for the player. If and when we need to verify your documents and perform the KYC check on your account, you will see a notification about it on the site. Clicking the notification will lead you to the document upload section, where you will see which documents are needed from you and are able to upload them directly in to a secure server. Our secure platform ensures that all your data always remains confidential and protected.

Once you have uploaded the requested documents, all you need to do is wait patiently! Our security team will check the submitted documents against the information on your account to see that everything checks out and looks correct. Most of the time this is done in just few hours, but in some rare cases or during the peak hours the process can take a bit longer – however, you can rest assured that our security team always aims to verify the documents as efficiently and quickly as possible.

It’s that simple really! While it might seem a bit of a hassle at first, in reality it’s a small price to pay for a secure and fun-filled gaming journey. Remember that at the end of the day the KYC process is all about protecting you – ensuring that you can focus on enjoying the exciting casino games while we take care of the security side of the things.

We hope this little breakdown clarifies what KYC is all about!


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